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I am a business reporter with Daily Guide and Business Guide newspapers published by the Western Group of Companies. I was a general reporter when I joined Daily Guide in 2006, but along the line I realized the need to specialize. So I found business reporting as the best area to specialize and I have been on the desk for about four years now. Since I started reporting on business related issues my interest has being in the areas of telecommunications, the extractive industry (ie. oil, gas and mining), and the Small and Medium scale Enterprise (SME) sector. I have a page dedicated to SMEs in the weekly Business Guide newspaper were I write features on the SME sector in Ghana. In view of this I was adjudged the best SME reporter for 2009 during the Ghana Journalist Association (GJA) awards in 2010. This has further motivated me to pursue development driven stories which will help change policies and enhance the livelihoods of Ghanaians. I am a member of the Ghana Journalists Association and an executive member of the Network of Communication Reporters (NCR) in Ghana.

Monday, October 15, 2012

AFAG Cautions MTN

• As Network Apologises

Dr. Nana Ayew Afriye, A Member of AFAG

By Esther Awuah
The Alliance for Accountable Governance (AFAG) has expressed its disappointment at MTN Ghana over its failure to provide uninterrupted service to its subscribers.
The group noticed with grave concern the calling lapse, unreliability and connectivity problem of the leading telecommunication group in Ghana, MTN.

“It is more than a great disservice to Ghanaians to go through such an ordeal against the fact that the service sector and MTN in particular are making a giant and bountiful leap in their business endeavour.”

AFAG therefore warned “MTN to immediately make themselves available to Ghanaians and respect the good people of Ghana.”

In a statement signed by Dr. Nana Ayew Afriye, Davis Opoku Ansah, Bright Acheampong, AFAG indicated that “MTN with all their touting performance in quality and customer service delivery is not acting to the expectation of their consumers and customers, and has not explained the source of the difficulties and when the challenge will be over.”

It noted that “the attitude of MTN in disregarding the problems of the consumer and leaving their fate to the near distant future is not only an insult to the intelligence of their consumers and customers but also a wanton disregard for the rules that mandate them to give uninterrupted quality and reliable service to their consumers and customers.”

The group emphasized its commitment in ensuring that Ghanaians are given value for money in terms of customer satisfaction.
“Again where basic customer service and its ethics are thrown to the wind, AFAG in times like these will not hesitate to stand by Ghanaians in our pursuit and right to quality service.”

Meanwhile, MTN has apologized to its prepaid subscribers for the inconvenience caused them as a result of disruptions in the network in the past few days.

A public announcement issued by the telecommunications giant indicated that “MTN wishes to apologize to its cherished prepaid subscribers across the country some of whom are experiencing difficulties in making and receiving calls.”

MTN noted that its “technical team is currently working to ensure that full services are restored as soon as possible.”
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